You lose or discard parts of your original impression kit
You send back unapproved and distorted impressions
3 sets of impression putty*
3 upper and 3 lower impression trays (small, medium, and large)
1 shipping box for returning your impressions
1 prepaid return shipping label (attached to the return box)
1 customer order information sheet
Easy-to-follow step-by-step instructions with correction examples and tips.
Some of our customers end up needing extra putty because they mess up the first time. Call it a practice run. We’re not trying to make money off the putty. It’s just much more affordable for you to order more now (with your retainer), rather than later! If you don’t use it, return it and we’ll refund your money.
Your retainer is made by state-of-the-art computerized equipment. This assures the product will fit perfectly according to the impression you send us. As a result, over 98% of our retainers fit perfectly. However, if for some reason your retainer does NOT fit properly, don’t panic. There are two possibilities.
First, it is common for a new retainer to feel tight when you first receive it. This tightness is caused by slight movement of your teeth that occurs between the time you take your impression and the time you receive your new retainer. Give it a couple of days and your teeth will realign to the shape of the retainer making it fit comfortably.
The second possibility, is that something went wrong while taking the impression. If we don’t have an adequate impression of your teeth, the result is a retainer that will not fit properly. In this case, it may be necessary to take a new impression. This possibility is why we urge getting approval on your self taken impression before sending it back. Once you take a new impression, please send it back with the retainer that didn’t fit, along with the old impression. We’ll then make a new retainer from the new impression and promptly ship it back to you.
Lastly, don't stress, you're eligible for a free replacement, for any defective product within 60-days of receipt.
Your new retainer will not fit correctly if you still have any additional material* on the tooth surface. If you currently have any of these on your teeth, you will have to have them removed before you take an impression.
*If you have a bonded permanent retainer on your top or bottom teeth, ClearRetain can still fabricate a clear retainer for you.
If your retainer cracks or breaks due to normal usage within the first 60 days (120 days for premium retainers), we will replace it for free using your existing impression or Filed Smile.
Keep in mind, your retainer's lifespan can be shortened considerably if you grind or clench your teeth while wearing at night. If your retainer has cracked and you would like a replacement, please consider getting a grind guard retainer. This product will of course still retain your teeth, but is a bit thicker and will take more clenching and grinding.
Contact us and we'll have you send the cracked retainer back with your impression for a replacement*
*Our warranty does not cover products that have been chewed up by pets or products that have been lost
At ClearRetain, we make all of our retainers with the finest orthodontic grade materials. This assures you have the most durable and stain-resistant product.
Retainers can last months or years depending on how hard you bite, if you grind your teeth, and how well you clean and care for your retainer.
ClearRetain offers solutions for those variables, too! Check out our other products here.
Our retainers are custom made to prevent your teeth from shifting. If you have loose fillings, crowns, veneers, bridges, or significant tooth decay... wearing retainers, night guards, or other oral appliances can potentially exacerbate an exsisting issue. If you have any concerns regarding these potential risks, please give us a call at 801-610-1358
The purpose of a retainer is to protect the expensive investment you made to have a beautiful smile. If you lose or break your retainer then you can immediately use your backup retainers to prevent your teeth from shifting at all, for continued protection of your investment.
