Return / Refund Policy
Clear retainers (with care) will typically last anywhere from 6 months to 2 or 3 years regardless if purchased from your dentist or through ClearRetain. However, in the unlikely event that you are not fully satisfied with the fit of your retainer within the first 60 days (120 days for premium retainers)*, we will provide a full refund (minus any applicable shipping or taxes) or a replacement. Whichever you prefer.
In addition, if you no longer wish to proceed with your order, for any reason, we are happy to provide you with a full refund (minus any applicable shipping or taxes) within 60 days* of purchase.
Keep in mind, your retainer's lifespan can be shortened considerably if you grind or clench your teeth when wearing at night. If your retainer has cracked and you would like a replacement, please consider getting a grind guard retainer. This product will of course still retain your teeth, but is a bit thicker and will take more clenching and grinding.
Getting you a product that meets and even exceeds your expectation is our #1 priority. If you have any additional questions regarding our refund, return or cancellation policies, please do not hesitate to contact us.
*Refund contingent on unwanted products being returned within 60 days of purchase.