Your retainer is made by state-of-the-art computerized equipment. This assures the product will fit perfectly according to the impression you send us. As a result, over 98% of our retainers fit perfectly. However, if for some reason your retainer does NOT fit properly, don’t panic. There are two possibilities.
First, it is common for a new retainer to feel tight when you first receive it. This tightness is caused by slight movement of your teeth that occurs between the time you take your impression and the time you receive your new retainer. Give it a couple of days and your teeth will realign to the shape of the retainer making it fit comfortably.
The second possibility, is that something went wrong while taking the impression. If we don’t have an adequate impression of your teeth, the result is a retainer that will not fit properly. In this case, it may be necessary to take a new impression. This possibility is why we urge getting approval on your self taken impression before sending it back. Once you take a new impression, please send it back with the retainer that didn’t fit, along with the old impression. We’ll then make a new retainer from the new impression and promptly ship it back to you.
Lastly, don't stress, you're eligible for a free replacement, for any defective product within 60-days of receipt.
Your new retainer will not fit correctly if you still have any additional material* on the tooth surface. If you currently have any of these on your teeth, you will have to have them removed before you take an impression.
*If you have a bonded permanent retainer on your top or bottom teeth, ClearRetain can still fabricate a clear retainer for you.
If your retainer cracks or breaks due to normal usage within the first 60 days, we will replace it for free using your existing impression or Filed Smile.
Keep in mind, your retainer's lifespan can be shortened considerably if you grind or clench your teeth while wearing at night. If your retainer has cracked and you would like a replacement, please consider getting a grind guard retainer. This product will of course still retain your teeth, but is a bit thicker and will take more clenching and grinding.
Contact us and we'll have you send the cracked retainer back with your impression for a replacement*
*Our warranty does not cover products that have been chewed up by pets or products that have been lost
At ClearRetain, we make all of our retainers with the finest Invisacryl Ultra material. This assures you have the most durable and stain-resistant product.
Retainers can last months or years depending on how hard you bite, if you grind your teeth, and how well you clean and care for your retainer.
ClearRetain offers solutions for those variables, too! Check out our other products here.
Our retainers are custom made to prevent your teeth from shifting. If you have loose fillings, crowns, veneers, bridges, or significant tooth decay... wearing retainers, night guards, or other oral appliances can potentially exacerbate an exsisting issue. If you have any concerns regarding these potential risks, please give us a call at 801-610-1358
The purpose of a retainer is to protect the expensive investment you made to have a beautiful smile. If you lose or break your retainer then you can immediately use your backup retainers to prevent your teeth from shifting at all, for continued protection of your investment.
Most people get it right the first time using our easy to follow step-by-step video and written instructions. Additionally, instead of sending just one set of impression trays, you'll receive three variations (small, medium, and large) as well as an extra set of impression putty in your at-home impression kit.
The correct tray size assures greater ease, comfort, and accuracy as you create your impression.
Once you've taken your impression, please send in photos of your impression via email* so we can determine if the impression is suitable for fabricating your final retainers.
During this whole process, our detail-oriented and erudite customer support is available for guidance to ensure you create the best impressions!
*If you send in your impressions without having them approved and they are deemed unusable, a replacement impression kit will need to be purchased
ClearRetain aims for you to have the quickest and most convenient experience possible - in part by providing 3 varied sizes of impression trays (small, medium, and large), however, within this custom experience includes the possibility you'll need a smaller or larger tray.
If this is the case, simply reach out to firstname.lastname@example.org and we'll ship you the right tray at no additonal cost.
We will send your impression(s) back with your completed retainer(s). Your impression will maintain it’s shape and structure for at least a year with proper care. If you need to purchase another retainer, simply contact us at email@example.com before you place your order. No hassle of retaking your impressions, we will email a prepaid shipping label to you so that you can send your approved impression(s) back to us for refabricating.
For even more convenience, purchase File Your Smile to save you even more time and money on all future orders!
Impressions are routinely used for a variety of dental and orthodontic work. However, there always exists the small possibility that the impression material could remove or affect dental work, such as fillings, bonded/fixed retainers, bridges, crowns or teeth that are loose.
If you have any additional questions, please call or email us. We’re happy to hear from you.
Yes, as long as the model is still an accurate representation of your teeth and is in suitable condition. To do so, simply email firstname.lastname@example.org images of the model(s) allowing one of our technicians to verify they will work for fabricating your final product. Once approved, we'll have you securely ship the model(s) to us where we'll recreate them in the lab to have your final products made. Your model(s) will be returned to you with your final order.
Don't try to make an impression by sticking your existing model or retainer into our putty, doing so will likely damage the model and/or create an inaccurate impression.
Some of our customers end up needing extra putty because they mess up the first time -call it a practice run. For this reason we suggest you purchase extra putty with your original order.
We're not trying to make money off of the putty, it's just much more affordable and time efficient for you to order more, with your original order, rather than later!
If you end up not using it, return it with your impressions and we'll refund you your money.
No, an existing clear (essix) retainer cannot be used or worn to take a dental impression. A retainer fabricated from such an impression would be larger than your teeth, causing the new retainer to be too loose, therefore preventing retention.
To ensure an accurate impression is created, the surface of your teeth should be clean and clear of any additional material*
*Other materials include: cosmetic gems, brackets, buttons, or leftover cement.
File Your Smile
File Your Smile is ClearRetain's innovative membership service in which we file a digital copy of your approved impressions, that when applied to future retainer, night guard, or whitening tray orders will both save you 25% and ensure fulfillment within 3 business days.
It reduces the cost of material and shipping of physical impressions and allows ClearRetain to quickly begin fabricating your order using the digital scan after order placement.
No, the 25% discount using File Your Smile will only be applied to future reorders.
Your File Your Smile order number will be the 6-digit number associated with your File Your Smile purchase. You can find this number by locating previous ClearRetain communications/order confirmations via email*. Feel free to reach out to us if you need assistance.
*The email address associated with your File Your Smile purchase.
To reorder using File Your Smile, you will need to use the order number associated with your File Your Smile purchase. So long as both purchases were made under the same email address, ClearRetain will be able to ensure your discount is applied. If you are uncertain, contact email@example.com for assistance.
ORDERS & RETURNS
ClearRetain's products are custom to an individual's teeth. To ensure each custom order is fulfilled accurately, multi-person orders cannot be combined within the same purchase, as a unique order number is associated with each purchase.
If you would like to purchase products for multiple family members using the same email address, please place them separately and indicate the names associated to each order. (There is a notation box at checkout where you can input this information.)
Additionally, please notate each name/order number when submitting images of your self-taken impressions via email for approval.
Have additional questions? Reach out to us!
Gift cards cannot be exchanged for cash. Only the individual who purchased the gift card may receive a refund if the gift card has not been redeemed.
Clear retainers generally last several months or up to a couple of years, regardless if purchased from your dentist or through ClearRetain. However, in the unlikely event that you are not fully satisfied with the fit of your retainer within the first 60 days*, we will provide a full refund (minus any applicable shipping or taxes) or a replacement. Whichever you prefer.
In addition, if you no longer wish to proceed with your order, for any reason, we are happy to
provide you with a full refund (minus any applicable shipping or taxes) within 60 days* of
Getting you a product that meets and even exceeds your expectation is our #1 priority. If you have any additional questions regarding our refund, return or cancellation policies, please do not hesitate to contact us.
*Refund contingent on unwanted products being returned within 60 days of purchase.
Your impression kit will be shipped out same day if placed before 2 p.m. (MTN) otherwise the following business day.
Your final product will arrive in about 12 to 16 business days (depending on your location) from the time you place your order to the time that you receive them.
Reorders placed using existing File Your Smile membership will be processed and shipped within 3 business days from order placement
Remember it is important to take your teeth impressions and ship them back to ClearRetain as soon as possible, as this is the main factor that determines how quickly your retainers are completed and returned.
No. All refunds are issued directly back to the payment method used to place your order. If your card was cancelled or replaced, your refund will still be received by your bank account associated with the card.